Refund policy
Refund and Returns Policy
Last updated: October 13, 2026
Change-of-Mind Returns
The Brotherhood Of The Spoon does not offer refunds or exchanges for change of mind, including if you change your mind after placing an order, decide an item is not suitable, or no longer want the product.
Please review product descriptions carefully before purchasing. If you have questions about a product, contact us before placing your order.
This policy does not affect your rights under applicable consumer protection laws.
Faulty, Damaged or Incorrect Items
We take care to ensure our products are supplied as described and in good condition.
If you believe an item is faulty, damaged, defective or incorrect, contact us at the.brotherhood.of.the.spoon@gmail.com before returning anything.
Please provide:
- Your order number or other proof of purchase.
- A clear description of the issue.
- Clear photographs or video demonstrating the issue, where reasonably possible.
- Any relevant information about how and when the issue occurred.
We may request further reasonable information or arrange an inspection to assess the reported issue. Please do not send products back without contacting us first.
We will assess the issue and provide any remedy required under applicable consumer protection laws.
Return Postage and Assessment
For change-of-mind returns that we voluntarily agree to accept, the customer is responsible for return postage unless applicable law requires otherwise.
Where a product is returned because of a suspected fault, we will explain the assessment and return process before the item is sent back. If a problem covered by consumer protection law is confirmed, we will cover or reimburse reasonable return costs as required by law.
If an assessment finds no covered fault, we may require the customer to cover reasonable inspection or collection costs only where permitted by law and where an appropriate estimate has been provided beforehand.
Conditions and Exclusions
Damage caused by misuse, accidental damage, improper care, unauthorised modification or ordinary wear and tear may not qualify for a remedy under consumer protection laws.
Products do not automatically become ineligible for a remedy simply because they have been opened or used. Each claim will be assessed according to the circumstances and applicable law.
Refunds
Where a refund is legally required or otherwise approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Depending on the nature of the issue, the applicable remedy may be a repair, replacement or refund. Where consumer law gives you the right to choose a remedy, we will respect that right.
International Orders
International orders may be subject to additional consumer protection rights depending on the customer's location. Nothing in this policy excludes rights that cannot legally be excluded.
Contact Us
For all return, refund or product issue enquiries, contact:
The Brotherhood Of The Spoon
Email: the.brotherhood.of.the.spoon@gmail.com